Digital transformation is all about integrating digital technology across various business areas. It is fundamentally changing the way you operate and offer value to the customers. You can also term it as a cultural change that needs organizations to constantly modify the status quo, while being more open to changes and experiments.
Digital transformation for workplaces: The future
Digital transformation, aided by digital workplace solutions, isn’t a one-size-fits-all approach. In any case, a broad manner of looking into digital transformation would mean seeing it as a path to integrate digital tech into business areas in a way that ensures fundamental changes in how a business operates and delivers value to the customers.
Eventually, it leads to a complete alteration of several conventional business processes in a company as new practices, based on workplace analytics, are embraced at all levels within the organization.
The need for digitally transforming workplaces
Effective use of digital transformation initiatives ensures higher efficiency at all levels of an organization.
For the employees, digital tools like end user computing services allow them to stay connected without being restricted to a strict schedule. Thereby, they can achieve a work-life balance that goes well with their personal life and also enhances their productivity. For the employers, leveraging remote work and BYOB (more on this soon!) means greater cost savings without losing out on quality of work.
Also, by encouraging unified communication and collaboration between all employees, a well-functional digital workplace ensures free-flowing idea exchange within an organization.
Bring-your-own-device: A new element of digital workplaces
The BYOD (bring-your-own-device) trend is steadily becoming commonplace in the digital offices, especially among C-level executives. The growth of this trend in the workplaces is translating to mobile interaction and mobile interfaces to accomplish tasks and offer services that are more significant than ever.
As remote work has become the norm in a majority of offices, it necessitates the need for employees to access the central repository through a connected device from where they are working. With the move towards a hybrid model that mixes remote work and office attendance, facilitating BYOD would mean employees will not need to painstakingly transfer the data from their device to another each time they attend office.
Furthermore, the digital workplace is embracing BYOD due to cost savings with lower expectations from IT support for working devices.
Mondelez International: A case study of a digital workplace
One of the finest case studies in this regard would be Mondelez International, which has been transforming its digital workplace in partnership with HCL. They partnered with HCL for workplace services management and the achievements and outcomes were evident.
HCL took a UserFirst approach to bring together onsite and help desk support services, which caters to the customer base of more than 72,000 users right now. Also, the managed service approach of HCL, along with insightful analytics and intelligent automation effectively helped to enhance employee experience and boost the bottom line at Mondelez International.
This is one of the cases out of many that have undergone transformation in their digital workplaces. As is evident from the above discussion, it’s time for business leaders to embrace the new norms of digital workplaces.
